Customer Service Representative

Division/Department: Field
Supervisor: Customer Service Supervisor, Business Office Manager

Purpose: To receive and implement customer orders in a professional and courteous manner. Obtain necessary information to determine appropriate reimbursement for services rendered.

Required Knowledge, Skills, Training and Abilities:

• Successful completion of all scheduled New Employee Orientation Programs
• Successful completion of all training requirements
• Skill to read, write and perform both mathematics calculations and the English language effectively
• Ability to work independently, be detail-oriented and have excellent organizational skills
• Ability to lift or carry 25 lbs
• Ability to communicate independently and verbally with personable and effective speaking skills – effective communications skills

Primary Responsibilities:

• Answer and direct incoming calls
• Greet and assist customers in:
  • Retail sales
  • Payments on accounts
  • Equipment exchanges
• Order intake:
  • Complete admission intake form and invoices for sales and rentals
  • Qualify for reimbursement
  • Quote prices
  • Verify insurance and financial credit
  • Call back within 48 hours
  • Log and coordinate rental pickups
• Maintain master files for customers, insurance companies, physicians, referrals and diagnoses
• Balance cash drawer – daily
• Support warehouse with inventory related tasks:
  • Monitor stock level
  • Maintain P.O. log
  • Order and receive stock
  • Price items

Auxiliary Responsibilities:

• Other duties and responsibilities as assigned

Qualifications:

• High school graduate (diploma) or equivalent
• 1 year of customer service/relations experience (preferably in medical field)

Send resume to:
American HomePatient
Attn: Human Resources
5200 Maryland Way, Suite 400
Brentwood, TN 37027

or

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