Customer Service Representative

Division/Department: Field
Supervisor: Customer Service Supervisor, Business Office Manager

Purpose: To receive and implement customer orders in a professional and courteous manner. Obtain necessary information to determine appropriate reimbursement for services rendered.

Required Knowledge, Skills, Training and Abilities:

  • Successful completion of all scheduled New Employee Orientation Programs
  • Successful completion of all training requirements
  • Skill to read, write and perform both mathematics calculations and the English language effectively
  • Ability to work independently, be detail-oriented and have excellent organizational skills
  • Ability to lift or carry 25 lbs
  • Ability to communicate independently and verbally with personable and effective speaking skills – effective communications skills

Primary Responsibilities:

  • Answer and direct incoming calls
  • Greet and assist customers in:
    • Retail sales
    • Payments on accounts
    • Equipment exchanges
  • Order intake:
    • Complete admission intake form and invoices for sales and rentals
    • Qualify for reimbursement
    • Quote prices
    • Verify insurance and financial credit
    • Call back within 48 hours
    • Log and coordinate rental pickups
  • Maintain master files for customers, insurance companies, physicians, referrals and diagnoses
  • Balance cash drawer – daily
  • Support warehouse with inventory related tasks:
    • Monitor stock level
    • Maintain P.O. log
    • Order and receive stock
    • Price items

Auxiliary Responsibilities:

  • Other duties and responsibilities as assigned


  • High school graduate (diploma) or equivalent
  • 1 year of customer service/relations experience (preferably in medical field)

Send resume to:
American HomePatient
Attn: Human Resources
5200 Maryland Way, Suite 400
Brentwood, TN 37027


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