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CUSTOMER
SERVICE REPRESENTATIVE
Division/Department: Field
Supervisor: Customer Service Supervisor,
Business Office Manager
Purpose: To
receive and implement customer orders in a professional and
courteous manner. Obtain necessary information to determine
appropriate reimbursement for services rendered.
Qualifications:
High School Graduate (Diploma) or equivalent. One year of customer
service/relations experience (preferably in medical field).
Required
Knowledge, Skills, Training, & Abilities:
- Successful
completion of all scheduled New Employee Orientation Programs.
- Successful
completion of all training requirements.
- Skill
to read, write, and perform both mathematics calculations
and the English language effectively.
- Ability
to work independently, be detail oriented and have excellent
organizational
skills.
- Ability
to lift or carry 25 lbs.
- Ability
to communicate independently and verbally with personable
and
effective speaking skills – effective communications
skills.
Primary
Functions:
- Answer
and direct incoming calls.
- Greet
and assist customers in:
- Retail
sales.
- Payments
on accounts.
- Equipment
exchanges.
- Order
intake:
- Complete
admission intake form and invoices for sales and rentals.
- Qualify
for reimbursement.
- Quote
prices.
- Verify
insurance and financial credit.
- Call
back within forty-eight
hours.
- Log
and coordinate rental pick-ups.
- Maintain
master files for customers, insurance companies,
physicians,
referrals, and diagnoses.
- Balance
cash drawer - daily.
- Support
warehouse
with inventory related tasks:
- Monitor stock level.
- Maintain P.O. log.
- Order
and receive stock.
- Price items.
Auxiliary
Functions:
- Other
duties and responsibilities
as assigned.
Send
resume to:
American HomePatient
Attn: Human Resources
5200 Maryland Way, Suite 400
Brentwood, TN 37027
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